19 min

25 – Do You Want Great XLAs? Avoid These 6 Anti-Patterns Digital Workplace Deep Dive

    • Technology

Are you considering rolling out an experience management program that uses XLAs to measure the happiness and productivity of your workers as they return to work? Wouldn’t it be great to learn from the mistakes of others and avoid their headaches? In this podcast, Neil Keating, co-founder and Chief Experience Officer of Bright Horse, shares six ‘anti-patterns’ that have delayed successful rollouts of XLAs. Better yet, he reveals how to avoid these pitfalls. As you listen to Neil, ask yourself if you recognize any of these in your organization?





Knee-Jerk Reaction

Squeaky Wheel Syndrome

Reinventing the Square Wheel

Golden Hammer

Scope Creep

Management by Committee





To learn more about the successful rollout of a successful experience management program that may include XLAs, please check out more of Neil’s suggestions at https://www.brighthorse.co.uk



For more information on digital workplace transformation, visit www.unisys.com/digitalworkplace

Are you considering rolling out an experience management program that uses XLAs to measure the happiness and productivity of your workers as they return to work? Wouldn’t it be great to learn from the mistakes of others and avoid their headaches? In this podcast, Neil Keating, co-founder and Chief Experience Officer of Bright Horse, shares six ‘anti-patterns’ that have delayed successful rollouts of XLAs. Better yet, he reveals how to avoid these pitfalls. As you listen to Neil, ask yourself if you recognize any of these in your organization?





Knee-Jerk Reaction

Squeaky Wheel Syndrome

Reinventing the Square Wheel

Golden Hammer

Scope Creep

Management by Committee





To learn more about the successful rollout of a successful experience management program that may include XLAs, please check out more of Neil’s suggestions at https://www.brighthorse.co.uk



For more information on digital workplace transformation, visit www.unisys.com/digitalworkplace

19 min

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