25. How AI is Creating Call Center Super Agents pt 1 w/ Stephen Fioretti Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy

Rather than call center agents being eliminated by AI, they’re turning into... SUPER AGENTS!   On this episode, we hear from Stephen Fioretti, VP, CX ISV Strategic Alliances at Oracle, about evolving channels and automation.   What we talked about: How Millennials expect you to communicate with them. Why AI needs to be predictive. The future of AI, the call center, and agent enthusiasts.   Check out this resource we mentioned during the podcast: Klaus Schwab’s Shaping the Future of the Fourth Industrial Revolution