19 min
283: Amex Takes VoC To The Next Level The CX Cast
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- Business News
Luis Angel-Lalanne, VP of Customer Voice at American Express, shares his organization's journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action.
Luis Angel-Lalanne, VP of Customer Voice at American Express, shares his organization's journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action.
19 min