21 min

30. 2019: The Year of Growth, Human Experience, and Industry Redefining Technology w/ CEO Rowan Trollope That's Genius!

    • Business

“Why don’t you want to talk to me?!”
It’s a common frustration for any customer who just can’t seem to make their way through an outdated maze of AI to reach a real human for help.
Rowan Trollope, CEO of Five9, joins host Michael Rose for this last show of 2019 to share his outlook on how contact centers can embrace new technology in a way that makes customer service “a more human experience.” 
We also talk about:
The rise of the citizen developer Why AI is magic Rapidfire recap with Rowan Listen to this and all our other That’s Genius episodes with Apple Podcasts, Spotify, or our website.
 

“Why don’t you want to talk to me?!”
It’s a common frustration for any customer who just can’t seem to make their way through an outdated maze of AI to reach a real human for help.
Rowan Trollope, CEO of Five9, joins host Michael Rose for this last show of 2019 to share his outlook on how contact centers can embrace new technology in a way that makes customer service “a more human experience.” 
We also talk about:
The rise of the citizen developer Why AI is magic Rapidfire recap with Rowan Listen to this and all our other That’s Genius episodes with Apple Podcasts, Spotify, or our website.
 

21 min

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