This is a difficult question for a lot of real estate agents and a lot of them handle bad online reviews really badly! I know most agents who are taking their career seriously try and please their clients and when they get bad online reviews it is really like an arrow to the heart. It's so easy just to reply to this unfair online review quickly and semi emotionally we all been there?
However, "STOP" and think the whole world is going to be able to see how you handle a complaint, also the idea that you don't have to respond to a bad review is a terrible idea and really show possible new clients that you really don't care about your online reputation.
In this show, both Robert and I discuss what are the best strategies to handle bad online reviews, and hopefully, you will find this discussion helpful and insightful?