How many nights a year do you stay in a hotel? For a lot of us, not many. For Nick Delis, who was a guest on the That’s Genius podcast recently, the answer is over 150. That’s half the year. So it makes sense that he would have a thing or two to say about customer service, and which brands are doing it well, and which ones are falling short. Nick was on the show recently and we talked all about: What he looks for in customer service. Which brands are doing an outstanding job. Why it’s often the smallest things that make the biggest difference in customer service. Listen to this and all our other That’s Genius episodes with Apple Podcasts, Spotify, or our website.