It’s impossible to ignore the flexibility and scalability the cloud offers to contact centers today. Even with all the amazing changes the cloud offers, Five9’s approach to partnerships has held steady, resulting in strong alliances across the globe. In this episode of That’s Genius! Sabine Winterkamp — Sr. Director of International Marketing at Five9 — updates us on the growth and trends we’re seeing in the cloud contact center space. Plus, she covers: Five9’s secret sauce for strong global partnerships Cloud contact center trends in Europe Big events for Five9 in 2020 Learn more about CCW Berlin here. To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.