23 min

33. Navigating AI in Contact Centers with NICE's Carmit DiAndrea The AI with Maribel Lopez (AI with ML)

    • Technology

In today’s episode, we delve into the transformative role of artificial intelligence in modern contact centers. We had the pleasure of speaking with Carmit DiAndrea, Director of AI and Data Management at NICE, who shared her invaluable insights on integrating AI to enhance customer and agent experiences. Episode Highlights:The Evolution of AI in Contact Centers: Understand how AI has transitioned from automating basic tasks to powering sophisticated, conversational interactions.Special p...

In today’s episode, we delve into the transformative role of artificial intelligence in modern contact centers. We had the pleasure of speaking with Carmit DiAndrea, Director of AI and Data Management at NICE, who shared her invaluable insights on integrating AI to enhance customer and agent experiences. Episode Highlights:The Evolution of AI in Contact Centers: Understand how AI has transitioned from automating basic tasks to powering sophisticated, conversational interactions.Special p...

23 min

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