24 min

4. How AI Will Provide the Ultimate Contact Center Experience w/ John Bourne and Dan Burkland Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy

    • Business

With the advent of AI, contact center agents will no longer be left to fish around knowledge bases or external data sources.
Instead, they’ll have all the information they need delivered to them immediately.
In this episode, we interview John Bourne, Senior VP of Global Channels and Strategic Alliances at Verint and Dan Burkland, President of Five9.
Listen in to hear John and Dan talk about how artificial intelligence will inevitably reduce churn amongst contact center agents while also providing the ultimate customer experience.

With the advent of AI, contact center agents will no longer be left to fish around knowledge bases or external data sources.
Instead, they’ll have all the information they need delivered to them immediately.
In this episode, we interview John Bourne, Senior VP of Global Channels and Strategic Alliances at Verint and Dan Burkland, President of Five9.
Listen in to hear John and Dan talk about how artificial intelligence will inevitably reduce churn amongst contact center agents while also providing the ultimate customer experience.

24 min

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