4: Knowledge Management Today and Tomorrow with Liz Herman Titans of Tech Comm

Host Vivek Nanda and guest Liz Herman talk about how Liz made the journey from journalism major to a PhD in Knowledge Management. They discuss the current landscape of the technical writing and knowledge management, including how COVID-19 has impacted these fields. Stick around to also hear their theories about the future: how knowledge management will impact customer experiences and break down silos, as well as the importance of content maintenance.