Non Negotiables W/ Daniel Pappas Gathering The Kings Construction

Host Chaz Wolfe brings Daniel Pappas to the king’s table. Daniel is a 7+ figure king in the fencing industry. He’s been in the industry for over three years. Daniel’s focus on always putting the customer first helped him achieve meteoric success and build a supportive client base!
 In this episode, Chaz and Daniel discuss how Daniel journeyed into his niche, why he thinks the customer is so important, and how he’s integrated continuous process improvement across his business. Tune in today to learn more about focusing on customer experience to grow your business!
 
During this episode, you will learn about;
[01:20]  Intro to Daniel and his business
[02:22]  Why Daniel still pushes past his current success
[02:48]  Daniel’s views on perfection
[03:12]  Where Daniel got his drive
[04:40]  How Daniel found his business niche
[06:46]  Daniel’s advice to listeners
[08:13]  What’s a good decision Daniel made to help his business grow?
[10:23]  How Daniel learned to focus on marketing and his competition
[11:28]  Daniel’s focus on videos for their online presence
[13:08]  A bad decision that hurt Daniel’s business?
[14:37]  Why Daniel stayed in the sales seat for so long
[15:46]  What did Daniel focus on after sales?
[16:47]  Daniel’s decision-making process
[18:02]  Daniel’s customer experience journey
[19:30]  If he could only track one metric, what would Daniel choose?
[21:03]  How Daniel has integrated continuous process improvement
[21:49]  How Daniel works through having constant new ideas
[22:46]  Does Daniel intentionally network or mastermind with other entrepreneurs?
[23:28]  If Daniel only had one hour per week to run his business, what would he do?
[24:03]  If Daniel lost it all, what would he do?
[25:16]  How to connect with Daniel
[25:44]  Why does Daniel continue to listen to other business stories?
Notable Quotes 

“As a business owner, you have to be critical of what you are doing and your processes. It’s showing up every day, figuring out what’s going wrong and what’s the better solution for it.”  - Daniel Pappas

“The customer is everything, at the end of the day. I think a lot of businesses get away from that.”  - Daniel Pappas

“Our DNA, as entrepreneurs, flows through what it is we do, whether it’s our standard of process, or the way we think.”  - Chaz Wolfe

“Within any business customers ask for stuff, and you might say no, but it's trying to take their inquiry, and think creatively to try and fill that need.”  - Daniel Pappas

“Marketing is one of the four basic pillars. You need to figure out marketing, sales, customer delivery and finance.”  - Chaz Wolfe

“At the end of the day, the customer just wants the information, see a face to the brand and they want constant posting within their Facebook.”  - Daniel Pappas

“Taking myself out of the sales process helped so much because it opened my eyes to bigger issues.”  - Daniel Pappas

“If something is locking us up, and causing problems that the customer sees on the end result, we need to solve that problem.”  - Daniel Pappas

“We all try to take it personally, knowing that, especially in residential, these are people's homes. They're investing with us. So, they have to be happy at the end of the day.”  - Daniel Pappas


Books and Resources Recommended:
2 Second Lean by Paul A. Akers
a href="https://www.amazon.com/Second-Lean-People-Build-Culture/dp/0984662286" rel="noopener noreferrer"...