How do you transition more than 100,000 contact center agents to a work from home setup? And do it without sacrificing the customer experience? In this episode of That’s Genius!, Michael Rose chats with Five9 President, Dan Burkland, about how contact centers can stay safe while providing internal and external customer support during the COVID-19 pandemic. He talks about: Transitioning to a Work From Home environment Moving fast to meet changing needs across the globe How cloud-based solutions affect business continuity management Balancing work-at-home and on-prem in our new normal Additional Resources COVID-19 Resources 10 Tips for Engaging New Agents from Home Five9 FastTrack Program To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.