17 min

41. Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland That's Genius!

    • Business

How do you transition more than 100,000 contact center agents to a work from home setup?
And do it without sacrificing the customer experience?
In this episode of That’s Genius!, Michael Rose chats with Five9 President, Dan Burkland, about how contact centers can stay safe while providing internal and external customer support during the COVID-19 pandemic.
 
He talks about:
 
Transitioning to a Work From Home environment Moving fast to meet changing needs across the globe How cloud-based solutions affect business continuity management Balancing work-at-home and on-prem in our new normal  
Additional Resources
COVID-19 Resources
10 Tips for Engaging New Agents from Home
Five9 FastTrack Program

To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.

How do you transition more than 100,000 contact center agents to a work from home setup?
And do it without sacrificing the customer experience?
In this episode of That’s Genius!, Michael Rose chats with Five9 President, Dan Burkland, about how contact centers can stay safe while providing internal and external customer support during the COVID-19 pandemic.
 
He talks about:
 
Transitioning to a Work From Home environment Moving fast to meet changing needs across the globe How cloud-based solutions affect business continuity management Balancing work-at-home and on-prem in our new normal  
Additional Resources
COVID-19 Resources
10 Tips for Engaging New Agents from Home
Five9 FastTrack Program

To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.

17 min

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