Loren Padelford (GM of Revenue at Shopify) joined Scott Britton and Andrei Newman on the Business Is Human podcast. Here are some key takeaways from the conversation:
Being customer-centric is the best moat.
If you want generational customers, you cannot say yes to their every request.
Optimizing for short-term revenue leads to long-term churn.
The better you integrate and partner with others, the faster you become essential in the market.
Chasing competition often distracts you from your own strategy.
Market segmentation is a lie that legacy applications have kept going to perpetuate their pricing models.