Welcome to Episode 42 of the enterprise excellence podcast. It is such a pleasure to have Mr Hugh Alley with us today, whose passion is helping people become better leaders. He is the author of the new book, "Becoming the supervisor, achieving your company's mission and building your team". I'm so looking forward to this conversation on achieving excellence through such an important leadership position.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
"Becoming the Supervisor, Achieving your Company's Mission and Building your Team"
Level 1 - what does the supervisor need to learn?
A fine supervisor has five skills that they should do passively to make the lives of their people better and help achieve the mission of your company.
Instruction: Being able to teach someone a new skill. Leading: Addressing the situation when somebody's not performing the way the company needs it. Improvement: Making some improvements in the way that work gets done in your area. Priorities: Knowing what your team members should do first. Listening: You need to be able to listen to understand others.Level 1.1 Instruction: How do you train new skills to frontline workers faster and reduce scrap?
This level comes from the job instruction module in the 'training within industry' framework. Even if this skill is not done particularly well, as long as it's done, mostly okay, it makes things better. So, knowing how to separate the essential steps, the key points, and the reasons makes a big difference.
Level 1.3 Improvement: How do you improve work processes in the areas you are responsible for?
Hugh talks about the challenge of actually observing what's going on in a workplace in this section. It's also a part of the job methods module from the 'training within industry' framework. The lead character in the book is Trevor, and he's being mentored by his boss, the general manager, Julie. Julie says to him, "Okay, just go out, and write down everything you see happening". And everybody thinks that would be so easy. And they get out there, and they write down some observations. But what you find is that we all gloss over so much and miss the details that give us opportunities for improvements. It might be that extra three steps you always take or when a particular item always needs to be adjusted before use.
Level 1.5 Listening: How do you listen for understanding?
All you need to do is think about your relationship with someone special: your spouse, your kids, your parents, or a good friend. And you'll recognise that a vast amount of what's communicated is in the tone and the emotional content. And we get so focused on kind of our business task that we want to rush through all that emotional stuff. But if you've ever had a kid who's had a tantrum, they're not going to hear anything you say until you somehow enfold them in a hug. And let them know that it's okay, and they've been heard. And once the sniffles have mostly subsided, then they might be interested in listening to you.
1. Start with the biggest problem.
2. Number and sequence instructions in coaching.
LinksBrad Jeavons: LinkedIn here. Phone 0402 448 445, or email email@example.com. Our website is www.bradjeavons.com
Hugh Alley: linkedin.com/in/hughalley. His website is https://becomingthesupervisor.com