496. PEOPLE Over POLICY, Customer Service RANT!

Today I wanted to share a practical story about awful customer service from the Airlines and how it relates to treating people right. When your company starts dictating procedures based on policy, you know you may have missed the ball on caring about your core asset, the customer. Give 'Em the Pickle by Bob Farrell - Customer Service Training Lawntrepreneur Academy

Whole Ball of Wax (Save $300 with code: SpringRush)

Get Brian's Free Newsletter

Brian's Lawn Maintenance On YouTube Brian's Lawn Maintenance On Instagram Ballard-Inc.com (Brians10) KUJO (Brians10) Equipment Defender (Brians10) https://gpstrackit.com/brianlm/ www.brandedbullinc.com Mention Brian's name and save $100 on a new website.