46 min
5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner) Beyond the Queue: Inside Customer Support
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- Management
Ben Gardner, Director of Support at Drift, shares his 5-step process for expanding support from a 9-5 model to a 24/7, “follow the sun” model.
Ben Gardner, Director of Support at Drift, shares his 5-step process for expanding support from a 9-5 model to a 24/7, “follow the sun” model.
46 min