25 min
5 Strategies for Demonstrating the ROI of Customer Experience This Is CX
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- Business
In this episode, Paul and Mike discuss the outcomes of West Monroe's most recent Customer Experience research study, understanding the success and challenges organizations have quantifying the ROI of Customer Experience, and five key strategies that CX Professionals can leverage to demonstrate this ROI to their organization.
In this episode, Paul and Mike discuss the outcomes of West Monroe's most recent Customer Experience research study, understanding the success and challenges organizations have quantifying the ROI of Customer Experience, and five key strategies that CX Professionals can leverage to demonstrate this ROI to their organization.
25 min