As a customer service manager you can't just rely on traditional metrics such as CSAT, NPS, or CES. In this episode Paolo Fabrizio share a brand new perspective to help you rethink KPIs→ linking them to AI.
Information
- Show
- FrequencyUpdated Bimonthly
- PublishedJune 9, 2026 at 4:25 PM UTC
- Length21 min
- RatingClean