The pandemic has proven that CXOs and companies with agile mindsets will likely succeed, while those set in their ways get left behind. It’s the nature of the beast. And the pandemic has been an ultra-beast. In this episode of That’s Genius, Michael sits down with Founder & Principal Analyst of ZK Research, Zeus Kerravala. Zeus gives us the lowdown on how the pandemic has impacted the role of the CXO. Plus, Zeus and Michael discuss: How to maintain the highest level of customer service with a remote workforce Why CXOs need to continue modernizing the customer experience even post-pandemic How consistency in employee experience cultivates a better customer experience Hear ep. 29 w/ Zeus Kerravala here. To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.