A lot of folks talk about this notion of becoming future-ready as if it’s some sort of magic trick. They paint a picture of a future where we need to learn all kinds of new stuff — new skills, new technologies, new strategies, and new business models — in order to out-maneuver the machines and remain relevant. And to some extent, that’s true. We’ve got some serious work to do from here on in.
But on the other hand, there is a school of thought — a pretty well-supported and powerful school of thought — that says in order to become future-ready, we really need to be doing nothing more than what we all should have been doing right from the start: providing excellence. Excellence, certainly to our clients and customers, but just as importantly, to our employees.
But that raises a couple questions, like where does excellence come from? And how does it start?
To help us answer these questions, we sit down with Tom Peters, who is as deep a thinker in this space as exists in the world today. He co-wrote