21 min

57. The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover That's Genius!

    • Business

COVID threw the entire business world for a loop.  A lot (okay, more than a lot) of companies went into triage mode.  Asking themselves, “How do we sustain our services and how to we make sure that there’s minimal disruption to our business?”  It exposed a lot of weaknesses inside of organizations that they didn't know where there, and is forcing companies to take a hard look at a cloud-based solution, rather than a premises-based one.  But remote work isn’t easy. Which is why we reached out to someone who has written some incredibly insightful stuff on the work-from-home solutions, including the things nobody will tell you.  On this episode of That’s Genius!, we talk with Greg Hanover, CEO at Liveops all about:  Standing up 6,000 virtual contact center agents within 72 hours for a crucial government agency at the beginning of the COVID-19 pandemic The weaknesses that COVID has exposed in a lot of contact center organizations Why a business continuity plan is a MUST for any organization The 5 things nobody will tell you about succeeding at remote work Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

COVID threw the entire business world for a loop.  A lot (okay, more than a lot) of companies went into triage mode.  Asking themselves, “How do we sustain our services and how to we make sure that there’s minimal disruption to our business?”  It exposed a lot of weaknesses inside of organizations that they didn't know where there, and is forcing companies to take a hard look at a cloud-based solution, rather than a premises-based one.  But remote work isn’t easy. Which is why we reached out to someone who has written some incredibly insightful stuff on the work-from-home solutions, including the things nobody will tell you.  On this episode of That’s Genius!, we talk with Greg Hanover, CEO at Liveops all about:  Standing up 6,000 virtual contact center agents within 72 hours for a crucial government agency at the beginning of the COVID-19 pandemic The weaknesses that COVID has exposed in a lot of contact center organizations Why a business continuity plan is a MUST for any organization The 5 things nobody will tell you about succeeding at remote work Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

21 min

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