COVID threw the entire business world for a loop. A lot (okay, more than a lot) of companies went into triage mode. Asking themselves, “How do we sustain our services and how to we make sure that there’s minimal disruption to our business?” It exposed a lot of weaknesses inside of organizations that they didn't know where there, and is forcing companies to take a hard look at a cloud-based solution, rather than a premises-based one. But remote work isn’t easy. Which is why we reached out to someone who has written some incredibly insightful stuff on the work-from-home solutions, including the things nobody will tell you. On this episode of That’s Genius!, we talk with Greg Hanover, CEO at Liveops all about: Standing up 6,000 virtual contact center agents within 72 hours for a crucial government agency at the beginning of the COVID-19 pandemic The weaknesses that COVID has exposed in a lot of contact center organizations Why a business continuity plan is a MUST for any organization The 5 things nobody will tell you about succeeding at remote work Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.