6/5/24: A big CX step at the FDA; solving struggles for your agency’s CX situation; data as a strategic asset to serve veterans better Fed Gov Today

This Fed Gov Today podcast is sponsored by Verizon.Today’s show is titled “Bridging Horizons: Innovating Customer Experience in Federal Civilian Services. The President’s Management Agenda and a series of executive orders have pushed agencies to transform the way they deal with agency customers. Leaders from FDA, VA, and Verizon dig into the challenges, opportunities, and technological innovations shaping the future of citizen service.The Food and Drug Administration is ready to take a leap… ...