At Gorgias, Co-founder and CEO, Romain Lapeyre, is focused on building 1 solution — the exact solution his customers want.
He came on the How We Solve podcast to explain his 3-step process to creating the exact solution to the exact problem your customers have.
What we talked about:
Romain’s backstory Gorgias 2.0 The challenge: Building the exact solution your customers are seeking How do we listen to our customers at scale? Step 1: Collect & measure data For Gorgias, they use these inputs to collect data Step 2: Classify feedback Step 3: Build according to what was requested Romains 60-40 approach How do you know what measurements to use? Stay away from vanity metrics Establish a few North Stars metrics A few resources Romain suggested:
The Lean Startup — a must-read book for any startup Personal MBA — Romain said this book is worth his entire MBA Higher Output Management — by Andrew S. Grove, former Intel CEO This interview is part of the How We Solve podcast.
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