22 min

62. Breaking Down the Silos w/ Mike Bourke That's Genius!

    • Business

During the pandemic, 75% of people have changed brands.
75%. Just let that number sink in for a minute.
Rowan Trollope, our Five9 CEO, shared that state from McKinsey as part of his address at our CX Summit. Given that trend, it's imperative that companies of all sizes automate their processes to better track customer engagement.
On a recent episode of That’s Genius!, we talked with Mike Bourke, senior vice president, product at Five9, about:
How workflow automation helps you understand customer pain What it means that the contact center is the new front door The new Five9 tool that can help you know what your customers are feeling Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

During the pandemic, 75% of people have changed brands.
75%. Just let that number sink in for a minute.
Rowan Trollope, our Five9 CEO, shared that state from McKinsey as part of his address at our CX Summit. Given that trend, it's imperative that companies of all sizes automate their processes to better track customer engagement.
On a recent episode of That’s Genius!, we talked with Mike Bourke, senior vice president, product at Five9, about:
How workflow automation helps you understand customer pain What it means that the contact center is the new front door The new Five9 tool that can help you know what your customers are feeling Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

22 min

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