COVID provided the inflection point for the transition from legacy to the cloud. Even before the pandemic, companies were slowly moving toward cloud because it had gotten to a level of resilience, features, functionality, security, and uptime that persuaded the legacy base to trust it. The movement had already begun. Add in a pandemic and AI, and suddenly you have all the ingredients for a perfect storm. On a recent episode of That’s Genius!, we talked with Thomas John, Vice President of EMEA Channels at Five9, about: Why AI is helping companies transition to the cloud How Five9's tools automate, inform, and even provide simple answers for customers The ways different levels of channels benefit the end customer Listen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.