23 min

66. Stabilize. Enhance. Transform. w/ Martin Cross Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy

    • Business

To a large extent, AI is a buzzword. The trick — and the challenge — is finding the practical implementations of AI for contact centers.
If you can show how AI helps customers during COVID, you get extra credit.
On a recent episode of That’s Genius!, we talked with Martin Cross, Group CTO at Conn3ct, about:

What the "stabilize, enhance, transform" journey is all about
How COVID accelerated the migration to new platforms
3 practical ways to deploy AI in a contact center

Listen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.

To a large extent, AI is a buzzword. The trick — and the challenge — is finding the practical implementations of AI for contact centers.
If you can show how AI helps customers during COVID, you get extra credit.
On a recent episode of That’s Genius!, we talked with Martin Cross, Group CTO at Conn3ct, about:

What the "stabilize, enhance, transform" journey is all about
How COVID accelerated the migration to new platforms
3 practical ways to deploy AI in a contact center

Listen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.

23 min

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