At Five9, we want to make customer service a human experience. And we've identified seven factors that go into human-centered customer service:
For the rest, you'll have to listen to this episode of That’s Genius! where we talked with Scott Kolman, senior vice president of marketing Five9, about:
The seven factors of human-centered customer service
Why customers switch brands
The 3 key stakeholders in customer experience
Listen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.