At Five9, we want to make customer service a human experience. And we've identified seven factors that go into human-centered customer service:Know me.Respect me.Meet me. Empower me. ...For the rest, you'll have to listen to this episode of That’s Genius! where we talked with Scott Kolman, senior vice president of marketing Five9, about:The seven factors of human-centered customer serviceWhy customers switch brandsThe 3 key stakeholders in customer experienceListen to this and all our other That’s Genius! episodes at Apple Podcasts, Spotify, or our website.