16 min

# 78 - How simple words can remove customer friction The Curated Experience

    • Management

The power of very simple changes to your language to the customer experience
How do you use words to remove customer friction in service 
In service recovery - How to Say Sorry less, apologize more
What are the steps in actually getting forgiveness when your brands screw up
How do you use words to reduce turnover
Where do you start?
Contact Krister - https://www.linkedin.com/in/kristeru/ on Twitter: @meetkrister

The power of very simple changes to your language to the customer experience
How do you use words to remove customer friction in service 
In service recovery - How to Say Sorry less, apologize more
What are the steps in actually getting forgiveness when your brands screw up
How do you use words to reduce turnover
Where do you start?
Contact Krister - https://www.linkedin.com/in/kristeru/ on Twitter: @meetkrister

16 min

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