22 min

#79 - Improving the caller Journey W human friendly automation The Curated Experience

    • Management

The Curated Experience Podcast hosts Joseph Maxwell of Parlance, for episode #79
Why is the phone automated system and IVRs so universally hated
Why speech recognition alone doesn't get the job done
Building a phone system that works for elderly patients
35% of callers gets transferred, they don’t like it, and it can be prevented

employees to help callers who need complex support or empathy
Connect with Joseph Maxwell on Linkedin or visit the Parlance website https://www.parlancecorp.com

The Curated Experience Podcast hosts Joseph Maxwell of Parlance, for episode #79
Why is the phone automated system and IVRs so universally hated
Why speech recognition alone doesn't get the job done
Building a phone system that works for elderly patients
35% of callers gets transferred, they don’t like it, and it can be prevented

employees to help callers who need complex support or empathy
Connect with Joseph Maxwell on Linkedin or visit the Parlance website https://www.parlancecorp.com

22 min

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