Keeping customers happy is the goal, right?
Not always.
Often, a customer won’t stick around with a service provider if they don’t succeed in their goals.
Even if that customer is happy with the service.
Fortunately, we had Jason Katz—Manager of Retention Operations at Terminus—on the #FlipMyFunnel podcast to dish out some advice in keeping that balance between happiness and success.
P.S. If you're interested in going to the 2018 #FlipMyFunnel Conference in Boston, use the promo code: ONETEAM to get discounts on your tickets.
Link to check out the conference and tickets and all that jazz: https://flipmyfunnel.com/2018-flipmyfunnel-conference/
Information
- Show
- FrequencyUpdated Weekly
- PublishedAugust 27, 2019 at 12:59 PM UTC
- Length21 min
- Episode84
- RatingClean