Scuttlebutt Podcast: Veteran Owned Business Growth

Brock Briggs
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Scuttlebutt Podcast: Veteran Owned Business Growth

The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

  1. 118. Transforming Home Services Customer Support Using AI with Charlie Felker

    4 DE OUT.

    118. Transforming Home Services Customer Support Using AI with Charlie Felker

    In this episode of the Scuttlebutt Podcast, host Brock Briggs sits down with Charlie Felker to discuss the transformative impact of AI in the home services industry. Charlie shares his journey from running a traditional customer support operation to embracing cutting-edge AI technology to streamline and enhance customer interactions. Expect to learn: How AI can improve efficiency and accuracy in customer service, especially in after-hours and high-demand scenarios. The benefits of using AI to reduce operational costs while maintaining high-quality service. Key insights into how AI can handle complex customer support tasks and when human intervention is still essential. Practical steps for business owners to integrate AI into their operations and the challenges to expect during the transition. Whether you’re a home services entrepreneur or interested in how AI is revolutionizing customer service, this episode provides valuable takeaways for anyone looking to stay ahead in the rapidly evolving industry. Episode Resources: Free-2-Grow Show Notes: 00:00 Introduction and Background 00:22 Military Experience and Transition 02:04 Entrepreneurial Journey 04:50 Challenges in Home Service Business 08:26 Lessons Learned and Advice 12:12 Customer Service Insights 16:20 Founding Free to Grow 19:25 Pivot to AI Solutions 32:25 Reflecting on Business Shifts and AI Integration 33:37 Challenges in Transitioning to AI 34:32 Impact on Workforce and Client Relations 35:46 Adapting to AI in Customer Service 37:01 AI's Role in Home Services 40:45 Customer Reactions to AI 48:44 Customization and Integration of AI Solutions 55:54 Advice for Entrepreneurs and Veterans 58:42 Conclusion and Final Thoughts -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    1h4min
  2. 117. Using Education to Drive Sales Conversion with Alex Mikhailovsky

    19 DE AGO.

    117. Using Education to Drive Sales Conversion with Alex Mikhailovsky

    In this episode, Alex Mikhailovsky, a medically retired Army veteran, discusses his journey to founding Organic Grit, a CBD company tailored for veterans. Alex shares the how they're overcoming challenges with the legal landscape of CBD and the strategies that have fostered Organic Grit's growth, including using customer education to drive customers down funnel. Expect to learn the importance of a clear mission, the benefits of starting with a niche market, and the power of word-of-mouth and customer education in building a successful brand. ⁠Organic Grit⁠ 00:00 Introduction to Life-Changing Transformations 00:15 Understanding the Survey and Product Recommendations 00:22 Military and Mental Health Challenges 00:31 Defining Scuttlebutt and Introduction to Alex 01:03 Alex's Background and Military Experience 01:21 The Birth of Organic Grit 02:43 Challenges and Stigma in the Military 04:08 Early Customers and Business Transition 05:08 Ensuring Quality and Transparency 10:00 Marketing Challenges and Strategies 14:02 Customer Service and Community Building 16:56 Advocacy and Legislative Efforts 31:36 The Importance of Customer Feedback 32:43 Subscription Model and Future Plans 34:56 Struggles and Lessons Learned 40:47 Conclusion and Call to Action -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    41min
  3. 116. Amazon's Growth Secrets: Insights from 'Working Backwards'

    9 DE AGO.

    116. Amazon's Growth Secrets: Insights from 'Working Backwards'

    In this episode of the Scuttlebutt Podcast, host Brock Briggs delves into the fundamental principles that propelled Amazon from their first sale in the 1990s to a staggering $575 billion in revenue by 2023. Drawing from the book 'Working Backwards' by former Amazon employees Colin Breyer and Bill Carr, Brock shares key takeaways that can be applied to any business. Key lessons include the importance of detailed documentation, the 'six-pager' technique for pitching new ideas, PRFAQ for execution, hiring principles including the 'bar raiser' concept, empowering leaders with single-threaded ownership, and the value of understanding input metrics to create a business flywheel. Tune in for actionable insights and practical steps to implement in your own business endeavors. Episode Resources: Working Backwards 0:00 Working Backwards Presentation 02:13 Introduction to the Book 'Working Backwards' 02:23 The Importance of Reading 'Working Backwards' 03:35 Key Takeaways from the Book 04:36 The Concept of Building in Amazon 07:39 The Hiring Process at Amazon 14:30 The Leadership Style at Amazon 21:31 How Amazon Measures Success 28:31 Conclusion and Final Thoughts -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    38min
  4. 115. Hiring and Leading Global Talent with Jon Matzner

    6 DE AGO.

    115. Hiring and Leading Global Talent with Jon Matzner

    Mastering Global Talent: Leadership Strategies and Business Lessons with John Matzner In this insightful episode of the Scuttlebutt Podcast, John Matzner, co-founder of Sagan Passport, a global talent agency, shares his expertise on building and managing a global workforce. The video delves into the principles of leading remote teams, maintaining effective leadership, and ensuring your business serves you rather than the other way around. Learn how to find top talent outside the US, onboard new employees effectively, and capitalize on the benefits of a global team while avoiding common pitfalls. Whether you're a seasoned business owner or just starting, this episode offers valuable takeaways to implement in your business today. Episode Resources: Militia Sagan Passport Jon on X 00:00 Introduction to Global Talent and Leadership 01:04 Welcome to the Scuttlebutt Podcast 02:12 Meet John Matzner: Background and Experience 03:07 The Philosophy of a Global Workforce 08:15 Leadership and Management in a Remote Environment 13:19 Practical Tips for Hiring and Managing Global Talent 27:02 The Importance of Note-Taking 28:37 Building Team Cohesion in a Remote Workforce 29:17 Challenges of Running a Business 29:41 Introducing Militia: A Network for Veteran Entrepreneurs 30:19 Creative Leadership in Remote Environments 34:03 The Role of Hierarchy in Leadership 38:50 The Value of Peer Support and Networking 46:39 Final Thoughts and Recommendations -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    51min
  5. 114. Starting a Fudge Company from Scratch with Endurance Athlete Aaron Hale

    28 DE MAI.

    114. Starting a Fudge Company from Scratch with Endurance Athlete Aaron Hale

    In this episode Brock talks with Aaron Hale, a former Navy cook and Army EOD technician. Aaron shares his life journey from military service to becoming blind and deaf due to an IED explosion and bacterial meningitis. Despite these challenges, Aaron started a successful chocolate business, EOD Fudge, turning adversity into opportunity. He discusses the importance of resilience, gratitude, and finding fulfillment through business ventures and helping others. Aaron also talks about his podcast, 'Point of Impact,' and his pivot to real estate, emphasizing the value of community, team-building, and living a life full of adventurous experiences. Episode Resources: EOD Fudge Point of Impact Podcast Show Notes: 00:00 Introduction to Scuttlebutt 00:19 A Sweet Beginning: The Fudge Story 01:55 Military Journey and Transition 03:35 Overcoming Adversity: Injury and Recovery 04:23 Starting a Chocolate Company 06:29 From Fudge to Real Estate 21:19 Building a Brand and Marketing 42:00 Final Thoughts and Encouragement -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    51min
  6. 113. The Most Tactical Career Advice for Veterans You'll Ever Hear with Joel Martycz

    6 DE FEV.

    113. The Most Tactical Career Advice for Veterans You'll Ever Hear with Joel Martycz

    There's lots of garbage career advice out there and I get why - its hard to apply principles across different disciplines, personal pursuits, and backgrounds. That was true until today - meet Joel Martycz. After his time in the Air Force, Joel has gone on to work in the broadest array of fields I've ever seen from Space X to Target and Optum Health. Joel breaks down how to position yourself properly for different industries, why titles don't mean anything and how to optimize for doing things you actually enjoy, and questions you should ask yourself to get to your true calling. Episode Resources: Joel on LinkedIn Show Notes: Reflecting on past year's goals and setting new ones. 0:00 Prioritizing processes over outcomes in personal growth and development. 3:43 Breaking down goals into smaller bite size pieces. 9:04 Joel's backstory. 12:13 How to pick a career. 17:36 Being a big fish in a small pond. 22:57 Why title chasing won't get you anywhere. 29:00 Maslow's hierarchy of needs. 34:16 Where family falls into the career conversation. 39:30 Nonprofits and social efforts. 46:45 Building a personal board of directors for career guidance and self-discovery. 52:16 Personal growth, meaningful work, and veteran community service. 56:34 Veteran support and employee resource groups. 1:01:43 Necessity of giving back to other veterans. 1:06:54 Applying military lessons to civilian life. 1:09:55 -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    1h12min
  7. 112. Buying an Ice Business with Brandon Adams

    12 DE JAN.

    112. Buying an Ice Business with Brandon Adams

    How do you take over a 50 year old ice business? What new verticals is there to explore in such an old industry? These are questions Brandon Adams answers in a conversation with Brock. Brandon is former Army Recon and walks us through his time growing a fund from 25 million to 12 billion before being sold to Blackstone, taking the ETA path to the ice business, and his reflections on personal growth required to move forward in life. Episode Resources: ⁠Brandon on X⁠ Show Notes: Expanding custom ice with new product line. 0:00 Life choices and military enlistment after 9/11. 13:09 Workplace culture and employee empowerment. 20:44 Business ownership, leadership, and employee responsibility. 26:15 Starting/buying additional businesses, aligning with personal goals. 34:21 Leadership, team management, and personal growth. 38:48 Personal growth and responsibility after military service. 43:04 Masculinity, self-discovery, and personal growth. 49:06 Spirituality. 57:25 -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    1h
  8. 111. Life and Death at Abbey Gate with Mikael Cook

    27/12/2023

    111. Life and Death at Abbey Gate with Mikael Cook

    Who did we leave behind in the United States withdrawal from Afghanistan? How are we looking for interpreters and other civilians who aided US efforts throughout the GWOT? What is the status of visa process? These are all questions Brock dives into with Mikael Cook, the author of the upcoming book Life and Death at Abbey Gate. Mikael's book recounts the story of his relationship with Abdul and Mohammad, two Afghanis he met while deployed, and his involvement in #DigitalDunkirk, an underground communication channel between those on the ground in country and people in the US working to evacuate essential personnel. Episode Resources: Mikael on Instagram Preorder on book on Amazon Show Notes: Afghanistan war experiences and writing a book. 0:00 Military service and deployment. 2:09 Evacuation failures in Afghanistan. 10:23 State Department inconsistencies. 15:22 Immigration policy. 20:04 Digital Dunkirk and citizen-led rescue efforts during Afghanistan crisis. 26:21 The role of social media in the unfolding of a true story. 28:56 Using social media for good in the military. 34:22 Immigration visa process for Afghan allies after US withdrawal. 40:02 Afghanistan's current situation and resistance efforts. 42:44 Military service, heroism, and patriotism. 53:35 Book release. 57:59 -- The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

    1h
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The Scuttlebutt Podcast - The podcast for veteran owned businesses. Show host, Brock Briggs, talks with veteran owners and operators about specific tactics they're using to start, buy, and grow business. Get the tactics, templates, and case studies from the conversations for free at https://www.scuttlebuttpodcast.co/.

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