#92 - How to Achieve 93% Engagement: the Carglass Formula, with Bart Lambrechts Rebel Leader with a Heart

In this episode of "Rebel Leader with a Heart," we delve deep into the transformative world of employee engagement with Bart Lambrechts, the seasoned HR Director of Carglass. Discover the groundbreaking journey of Carglass, which has remarkably elevated its employee engagement levels to an impressive 93%, a figure that starkly contrasts with the average engagement rates in Europe and the US. This episode is not just a conversation; it's an exploration into the core of what makes a workplace not just functional, but exceptional and fun. 

Who is Bart Lambrechts?
Bart Lambrechts is the HR Director for Carglass in Belgium and Luxembourg, celebrated for elevating the company's employee engagement rate to 93% through innovative HR practices, including a focus on purpose-driven leadership and aligning individual goals with the company's mission. His approach emphasizes continuous learning, feedback culture, and prioritizing attitude in recruitment, establishing him as a transformative leader in the field.

Episode Highlights:
The Power of Engagement: here, Bart Lambrechts discusses how Carglass's high engagement rates are not just a metric of happiness but a crucial driver of performance and profitability. By fostering an environment where employees feel genuinely connected to their work, Carglass has seen remarkable improvements in productivity, customer satisfaction, and financial outcomes. This segment illuminates the virtuous cycle created when employees are engaged: they are happier, more motivated, and their enhanced performance directly contributes to the company's success.Carglass's Secret Recipe: Bart provides a behind-the-scenes look at the unique strategies and practices that have led to an exceptional culture of engagement at Carglass. From prioritizing purposeful work and meaningful recognition to ensuring that every team member has a voice, these insights reveal how Carglass has built a work environment where employees feel genuinely valued and engaged. The company's approach goes beyond conventional incentives, focusing instead on creating a sense of belonging and purpose among its workforce, which in turn drives higher engagement levels.Beyond the Windscreen: at Carglass, the commitment to making a difference extends beyond the daily tasks of repairing and replacing windscreens. Lambrechts explains how the company's ethos of "real care" for employees and customers alike underpins its operations. This culture of care and purpose is a critical element of Carglass's identity, resonating with employees and customers and creating a positive feedback loop that enhances engagement and loyalty. By aligning its business practices with these core values, Carglass has not only achieved impressive engagement levels but also set a new standard in customer service.Leadership and Growth: throughout the episode, Bart explores the pivotal role of leadership in cultivating a culture of engagement and growth at Carglass. He highlights how leaders at all levels of the organization are empowered to create an environment where employees feel heard, valued, and inspired to achieve their best. This approach to leadership is characterized by openness, ongoing dialogue, and a commitment to employee development. By focusing on leadership as a practice of enabling others, Carglass ensures that its teams are led by individuals who are not just managers but true catalysts for engagement and growth.Innovating Employee Growth Practices: here, Bart explores how Carglass has innovated its approach to employee growth and development How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

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