21 min
A Guide to Slashing Shopping Cart Abandonment Rate w/ Neil Valentine Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
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- Business
Do you have the unifying trifecta of method, message, and martech working for you? Or is your customer journey somehow still siloed — with your contact center the least aligned of all?
In this episode, I interview Neil Valentine, chief revenue officer at Lucency, about creating a unified customer journey that integrates the contact center into the marketing and sales flow.
Do you have the unifying trifecta of method, message, and martech working for you? Or is your customer journey somehow still siloed — with your contact center the least aligned of all?
In this episode, I interview Neil Valentine, chief revenue officer at Lucency, about creating a unified customer journey that integrates the contact center into the marketing and sales flow.
21 min