Every phone call is an opportunity for your business. AI makes it so you never have to miss a call again.
Popmenu cofounders Brendan Sweeney and Tony Roy were guests on the Digital Hospitality podcast to talk about how Popmenu Answering and other innovative technology tools are transforming restaurant operations for guests and staff alike.
“Every phone call to your business is a transaction,” Tony Roy said on the podcast hosted by restaurant owner Shawn P. Walchef of https://calibbq.media.
WHAT DID YOU LEARN on this episode of the Digital Hospitality podcast? Let us know by leaving a comment below! Email our Cali BBQ Media team to get in touch email@example.com.
EPISODE TAKEAWAYS —
* Front End Perspective: The founders of Popmenu consider themselves outsiders to the restaurant industry. Fortunately, that provided them a unique perspective of how more efficient practices and options would improve the customer experience.
* Pushing a Product vs. Solving a Problem: Popmenu’s AI based phone answering system is their latest cutting edge technology implementation that leads to their company mantra of solving problems rather than simply sell products.
* Thirst for Learning: One of the keys to Popmenu’s growth is their founders’ insatiable thirst to learning. They understand that being a perpetual learner is necessary to continued growth and improvement.
Check out the Popmenu interview to learn about business problem solving, AI solutions for restaurants, and the importance of being a perpetual learner.
[01:02] – Popmenu’s Growth
[02:01] – Founding Popmenu
[05:14] – Restaurant Technology
[09:47] – Popmenu Answering
[14:18] – Always Be Learning
Restaurant Automation Technology:
More than 50 percent of restaurant guests are happy to have their questions answered by an automated system, according to a 2021 consumer survey, while nearly 20 percent preferred automated responses over having to speak with someone.
The truth is most people just want hospitality when interacting with your business, whether that comes from a person or artificial intelligence.
With automation like Popmenu Answering, team members can spend more time on in-person hospitality — and not being stuck to the phone answering simple questions.
“We met with thousands of restaurateurs, where you’re sitting in the meeting and you saw them having to get up or yell at somebody to go answer the phone...