A SEAT at THE TABLE: Conversations with Today's Top Industry Leaders Jane Singer

Customer service is often talked about but not often delivered.  In fact, it is one of the biggest complaints that both businesses and consumers have.

Most say that the companies they do business with offer poor service - or even no service at all.

Companies are looking to cut costs and customer service is typically the first department to get hit.

Yet customer service might be the key to growing your business - particularly in highly competitive markets.

In this episode we’re joined by Greg Rich, CEO of Vivantio,  a company that uses automation to help companies leverage customer service to scale their business.

In this podcast Greg talks about:

The biggest (and costliest) mistake companies make around customer service.

How to automate customer service without losing the personalization that customers want.

Small modifications companies can make to level up the service they deliver.

Useful Links:

Asianet Consultants:  https://asianetconsultants.com

Vivantio:  https://www.vivantio.com




Visit A Seat at The Table's website at https://seat.fm

For nearly two decades most investors’ attention was focused on the stock market. 

Then suddenly central banks began raising interest rates and investors began to rethink their strategies.

That’s given rise to growing interest in a range of alternative investment vehicles, including CEFs, internal funds, ETFs, UITs, and commodity pools.

However, until now most of these investment vehicles have only been available to institutional investors.   

I’m Jane Singer and welcome back to A Seat at The Table where we sit down with industry leaders and innovators to gain valuable insights that will help us grow our businesses.

Today we’re joined by Kimberly Flynn, managing director and partner at XA Investments.  Having previously served as the Senior Vice President and Head of Product Development for Nuveen Investments' Global Structured Products Group, Kim's leadership and dedication played a pivotal role in developing over 40 closed-end funds and raising approximately $13 billion in capital.

Kim will discussing:

The democratization of alternative investments that is allowing individual investors access to institutional-caliber strategies.

What she sees as the top emerging alternative asset classes.

What investors need to consider in an investment environment where there’s high interest rates and inflation.

How alternative investments can work with an ESG strategy.

Useful Links:

Asianet Consultants:  https://asianetconsultants.com

Kimberly Flynn:  kflynn@XAInvestments.com
XA Investments:   www.xainvestments.com
Visit A Seat at The Table's website at https://seat.fm

In the competitive world of mobile commerce success is now being driven by push notifications powered by new mobile apps.

The idea is to grab consumers’ attention and get them to take immediate action.  That means not only having e-commerce apps on people’s phones, but making them extremely user-friendly.

Today we’re joined by Campbell Paton, Co-Founder and CEO of StoreLab, which helps e-commerce companies maximize mobile commerce.

In this episode Campbell with be sharing:

- Why push notifications are outperforming email - and SMS messages.
-  How mobile commerce is changing the game for e-commerce.
-  Guidelines and best practices for optimizing your mobile commerce apps.

USEFUL LINKS:

Asianet Consultants:  https://asianetconsultants.com

StoreLabs:  https://www.storelab.app/

Connect with Campbell Paton on LinkedIn:  https://www.linkedin.com/in/campbell-paton/
Visit A Seat at The Table's website at https://seat.fm

One of the biggest marketing tactics these days is to create a brand story.

But how do you do that when you are selling basics, commodities - or something you can’t even touch or feel, like services?

This week I’m joined by Chauncy Zalkin, an expert  in building brand stories for companies ranging from fashion to SaaS software and real estate.

Even when it seems like  there isn’t a story to be found, Chauncy is able ask to the right questions and uncover that perfect brand story you did know existed.

In this episode Chauncy will be discussing

- How to discover the story within your brand.
- Why the way a brand makes people feel is the key to customer retention.
- The importance of focus - especially in a crowded, noisy market.

USEFUL LINKS:

Asianet Consultants:  https://asianetconsultants.com

Chauncy on LinkedIn:  http://www.linkedin.com/in/chaunceyzalkin

Chauncy's Portfolio: http://www.slcontentstudio.com/
Visit A Seat at The Table's website at https://seat.fm

SEO or search engine optimization isn’t getting the amount of attention  it used.

The early days of e-commerce was all about key words and being top ranked in Google searches.   

As dynamic new marketing options were rolled out, SEO found itself out of sight, out of mind.

However online marketing experts are now saying that by overlooking this core part of the digital ecosystem, companies could be leaving money on the table.

In this episode we’re joined by Jules White, founder of Success Hub, which specializes in helping companies and entrepreneurs optimize their websites so that they can connect with customers who are searching for their products and services.

In this podcast Jules will be discussing:

The critical reason why everyone should get the SEO right for their website.

Key areas that sites need to optimize for better search results.

What companies misunderstand about how to optimize their website in a competitive market.


Useful Links
Asianet Consultants website:  https://asianetconsultants.com
Success Hub website: https://thewebsitesuccesshub.com
Jules White on Facebook:   https://www.facebook.com/juleswhitecreativa 
Jules White on LinkedIn:   https://www.linkedin.com/in/jules-white-creativa



Visit A Seat at The Table's website at https://seat.fm

Everyone wants to do things faster - to get results right away - but that race to the finish line can often end in disaster - or at the very least, disappointing outcomes.   

That’s increasingly the case as organizations hurry to introduce new technology, without having explored all the possible impacts it will have on the business - both good and bad.  And without any planning for how to address each potential issue.

In this podcast we are joined by Pia Wendelbo, founder of Scandinavian Change Agents.  Pia led process optimization and organizational change at the leading bank in the Nordics.

Pia  will be discussing:

How companies can avoid making key mistakes when digitizing their operations.

What organizations can do to help team members embrace change.

Why taking a slow approach to digital transformation can lead to faster (and better) results.

USEFUL LINKS:
Asianet Consultants: https://asianetconsultants.com
Pia Wendelbo on LinkedIn:  Linkedin: linkedin.com/in/digital-change-agent
Scandinavian Change Agents website:  https://www.scandinavianchangeagents.com/
Visit A Seat at The Table's website at https://seat.fm