ACHR News Podcas‪t‬ www.achrnews.com

For a residential HVAC contractor, the service call is a key to profit. What processes need to be in place to run a perfect service call? Former contractor turned consultant Dave Rackler lets us know.

Melanie Rembrandt is the founder of Rembrandt Communications and an expert in HVAC PR. In this podcast, we talk about how HVAC contractors can end up on the local TV station or newspaper for the right reasons.

Mike Branson, a president at Rheem Manufacturing, takes the time to give us a 30,000 foot view of the industry. We talk about what happened in 2020, inventory issues moving forward, and the leasing of HVAC equipment.

HVAC guru Ben Poole shares his story. Poole has been a contractor twice over, an HVAC consultant, and now runs an HVAC clothing business. Learn about hiring sales people, referral-based marketing, and how to reach the younger generation.

How should you be measuring customer service? Should your staff work off scripts? How should you run weekly meetings? HVAC customer service guru Steve Coscia answers all these questions. Invest in customer service. You can visit www.coscia.com.

In what can only be described as a perfect storm, many HVAC contractors had a hard time getting their hands on all the products they needed in 2020. What is in store for 2021? HARDI team leader of market intelligence, Tim Fisher, shares important information.