Adaptability, Customer-Centricity and Recovery The Field Service Podcast

The Covid-19 enforced lockdowns were a hugely challenging time for everyone, and field service as a sector faced challenges we had never seen before. Yet, in the face of adversity many companies showed exceptional innovation and leadership as they quickly adapted to the lockdown environment.
One such company was Koenig and Bauer who have been working with Salesforce closely to digitalise their business but as we found out in episode 3 season 5 of the Field Service Podcast, technology is just part of the equation...