Adapting to the Customer Journey(s) with Sam Viney, Lounge Lovers

Sometimes the customer journey is clear. Simple needs state, followed by quick research and then the decision is made. But what happens when the journey is not so clear, and the variables that make up a decision are too many to plan?

In this episode of Flex Your Hustle, Michelle Lomas speaks to Sam Viney, CEO at Lounge Lovers. The company was founded by Derek Kerr, with the mission to give customers access to great-looking furniture at exceptional value. Sam was brought onto the business 2 years ago to take this fast growing startup and transform it into the omnichannel business it is today. Having worked for various retail companies including the powerhouse Aldi brand, Sam was surprised to find that the world of lounge shopping, and the customer journey was a little different to what he was expecting, and it was time to find a new way of marketing to adapt to their customers unique needs. 

Flex Your Hustle is proudly brought to you by Commission Factory.  If you’re tired of paying for clicks and impressions, Commission Factory is a pay-on-performance marketing platform where you pay only when tangible sales are generated, not just eyes on the page. Reach out to find out more. 

Flex Your Hustle is proudly produced by the team at Ampel. Ampel is an audio content agency specialising in podcast, radio, and audio content creation. For more information, head to www.ampel.com.au or reach out to us at hearhere@ampel.com.au  

Host: Michelle Lomas.
Executive Producer: Josh Butt
Head of Strategy & Development: Michelle Lomas
Audio Editor: Carter Quinn

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