215 episodes

Welcome to Add to Cart!
The podcast that express delivers all you need to know in the fast-moving world of Australian eCommerce.
Every week, Nathan Bush from eSuite and an eCommerce industry expert will share the news, research and insights that you need to know to keep you at the top of your game. And of course, keep your customers adding to cart!

Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

Add To Cart Nathan Bush

    • Business
    • 5.0 • 2 Ratings

Welcome to Add to Cart!
The podcast that express delivers all you need to know in the fast-moving world of Australian eCommerce.
Every week, Nathan Bush from eSuite and an eCommerce industry expert will share the news, research and insights that you need to know to keep you at the top of your game. And of course, keep your customers adding to cart!

Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

    Mystery Shopping for eCommerce: The humii Story | #214

    Mystery Shopping for eCommerce: The humii Story | #214

    In this episode of Add To Cart, we are joined by Andy Evans, Co-founder of humii, who combine cutting edge technology with real human analysis to evaluate a retailer’s customer experience and provide valuable insights. With around 200 retailers onboard including Rebel Sport, Lovisa and The Iconic, humii take the mystery out of nailing an amazing customer experience using over 150 metrics.  In this chat, Andy shares the challenges of wrangling their team of mystery shoppers, how they advise their clients on where to action change first and why NPS is dead, long live the humii score!
    Links from the episode:
    humii
    Rebel Sport
    Oroton
    Lovisa
    Levi’s
    NPS
    Homebody
    Sephora
    The Iconic
    Shopify Plus and Desky (sponsored)
    Packleo (sponsored)
    Questions answered:
    What is the humii score and how does it work? What are the areas of online experience that retailers should be looking at right now as low hanging fruit? What retailers do you think are delivering the best online customer experience? Why? 
    This episode was brought to you by…  
    Shopify Plus
    Packleo
    About your co-host: Andy Evans from humii
    Software engineer, ex-IBM and Deloitte consultant and now co-founder at humii (www.humii.co) where we’re harnessing real human insights to help retailers move the needle on customer experience. Passionate about customer experience, building great teams, innovation through technology, and above all else - enjoying what I do.
    You can contact Andy at LinkedIn
    Please contact us if you: 

    Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart better
    Email hello@addtocart.com.au We look forward to hearing from you!

    Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

    • 43 min
    CHECKOUT Amy Lynes from Lush | #213

    CHECKOUT Amy Lynes from Lush | #213

    In this episode of Add To Cart, we checkout Amy Lynes, People Support Manager at Lush (aka the smelly soap shop). Lush has been selling those amazingly fragrant products for almost 30 years now and has 923 Lush shops in 52 countries worldwide - including some brilliant eCommerce stores of course. In Australia, Amy and her team look after up to 800 team members at a time across Australia and New Zealand ranging in responsibilities from retail to manufacturing to support office. 
    Links from the episode:
    Review
    Hot Milk Lingerie
    The Checklist Manifesto by Atul Guwande
    Cautionary Tales with Tim Harford
    Social Justice & Smelly Soap: The Lush Story | #189
    Questions answered in the podcast:

    What is the weirdest thing you’ve ever bought online? Who is your favourite retailer? Which retail fad do you wish was history?Can you recommend a book or podcast that our listeners should immediately get into? Finish this sentence.  The future of retail is… 
    This episode was brought to you by…
    eSuite
    About your co-host: Amy Lynes from Lush
    With expertise in employment law, employment relations, compliance and managing complex business projects, Amy’s  role as People Support Manager is diverse and also oversees the key functions of recruitment and safety. Throughout her time at Lush, she’s been driven by authentic leadership and having a genuine desire to see people reach their potential and achieve their goals inside or outside the company.
    You can contact Amy at LinkedIn
    Please contact us if you: 

    Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart better
    Email hello@addtocart.com.au We look forward to hearing from you!

    Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

    • 8 min
    Say It With Beer: The Manflower Co Story | #212

    Say It With Beer: The Manflower Co Story | #212

    In this episode of Add To Cart, we are joined by Emma Mazur, founder of gift giving businesses Manflower Co and After Hours. Emma started Manflower Co back in 2017 when she saw the gap in the market for males in online giving. It’s fair, we’re always forgotten about. Emma has grown this idea from a single page website with a single product to leading a category with over 200 gift giving options available. Even better, she has now opened her second brand, After Hours for women who are looking for gifts that are a little different to the usual flowers. In this chat we discuss the secrets to how to create a standout gifting experience. We dive into how to box up products for ultimate wow factor, how to encourage reviews with incentives and how she uses out of the box functionality and apps to deliver what looks like a custom experience. 
    Links from the episode:
    Manflower Co
    After Hours
    Afterpay
    Netsuite
    Cisco
    Packleo (sponsored)
    Shopify Plus and Pet Culture (sponsored)
    Questions answered:
    What’s the secret to a good gifting experience?How do you organise customer data to differentiate between the giftees and gifters?Can you share the tools and processes you use to generate reviews? 
    This episode was brought to you by…  
    Packleo
    Shopify Plus
    About your co-host: Emma Mazur from Manflower Co
    Founder of two e-commerce businesses in the gifting vertical after leaving her career in IT with previous experience at global IT company, Cisco and local unicorn, Afterpay. Emma has built a men's gifting company, Manflower Co from the ground up by offering a unique solution to simplify men’s gifting which has recently scaled significantly experiencing on average 250% year on year growth. Emma is Agile certified and leverages this methodology to scale her businesses.
    You can contact Emma at LinkedIn
    Please contact us if you: 

    Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart better
    Email hello@addtocart.com.au We look forward to hearing from you!

    Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

    • 44 min
    CHECKOUT Harry Sanders from Studio Hawk | #211

    CHECKOUT Harry Sanders from Studio Hawk | #211

    In this episode of Add To Cart, we checkout Harry Sanders from StudioHawk, an SEO agency he started when he was just 17 years of age.  It is now the largest dedicated agency of its kind in Australia, employing more than 50 SEO specialists with over 300 clients including well loved eCommerce brands such as Officeworks, Flora & Fauna and Mecca.  Harry grew StudioHawk into the multi award winning company it is today, despite going through a period of homelessness along the way. 
    Links from the episode:
    Just Spas
    Mr Pool Man
    Reece Plumbing
    Officeworks
    Evolve Skateboards
    Giftology by John Ruhlin
    The Unmissable SEO Episode: Harry Sanders’ Tips and Tricks | #185
    Questions answered in the podcast:

    What is the weirdest thing you’ve ever bought online? Who is your favourite retailer? Which retail fad do you wish was history?Can you recommend a book or podcast that our listeners should immediately get into? Finish this sentence.  The future of retail is… 
    This episode was brought to you by…
    eSuite 
    About your co-host: Harry Sanders from StudioHawk
    Harry Sanders is the founder and director of Hawk Academy & StudioHawk, the largest dedicated SEO agency in Australia (and one of the largest in the world).  Starting from (very) humble beginnings, on his journey, Harry has been in Forbes 30 Under 30, named B&T’s Entrepreneur of the year, winner of the Australian Business award for Marketing Innovation, sits as a board member of AWIA (Australian Web Industry Association), and recently was awarded Best Large SEO Agency at the Global Search Awards all at the ripe age of 24.
    You can contact Harry at LinkedIn
    Please contact us if you: 

    Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart better
    Email hello@addtocart.com.au We look forward to hearing from you!

    Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

    • 7 min
    Let's F***ing Go! The AirRobe Story | #210

    Let's F***ing Go! The AirRobe Story | #210

    In this episode of Add To Cart, we are joined by Beth Glancey, GM of ANZ at AirRobe.  Beth left LVMH and the corporate world of luxury behind to join AirRobe, a technology startup connecting consumers and brands to the re-commerce market in one click.  With AirRobe, customers get to create a circular wardrobe to which they can add beautiful pieces, then rent, recycle or resell them in the future with ease.  It’s pretty cool - all your fashion assets in one place and the ability to give them another life. Leading retailers like The Iconic, Oroton and PE Nation are already partnering with AirRobe to drive an average basket uplift of 30% for brands and retailers.  There’s so much in this chat! Beth shares the cultural whiplash she experienced when she jumped on board at AirRobe, why she always brings her whole (unserious) self to work and how having an identical twin was the key to her career gear change.  
    Links from the episode:
    AirRobe
    Oroton 
    PE Nation
    The Iconic
    LVMH
    Sephora
    David Jones
    Benefit Cosmetics
    Shopify Plus and Crate & Barrel Singapore (sponsored)
    Packleo (sponsored)
    Questions answered:
    How does AirRobe work?What potential impact does AirRobe have on the fashion industry?Why did you make the move from corporate to start up?
    This episode was brought to you by…  
    eSuite
    Shopify Plus
    Packleo
    About your co-host: Beth Glancey from AirRobe
    Beth is a high energy, high impact retail executive with proven ability to build, lead and motivate high performing teams. She has over 15 years experience in retail executive roles – across General Management, eCommerce, Operations and Marketing.  Today, she is the GM of AirRobe, helping brands enter the circular economy, keeping fashion out of landfill. Game changer. 
    You can contact Beth at LinkedIn
    Please contact us if you: 

    Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart better
    Email hello@addtocart.com.au We look forward to hearing from you!


    Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

    • 54 min
    CHECKOUT Maciek Slodyczka from Joolca | #209

    CHECKOUT Maciek Slodyczka from Joolca | #209

    In this episode of Add To Cart, we checkout Mac Slodyczka, the founder of Joolca. Joolca is a completely portable hot water system that can easily be used camping - or off the grid, or while renovating - anywhere where you need the luxury of hot water! Developed by Mac and his team, Joolca is now sold and distributed in four countries - Australia, US, UK and Canada - and sold through retailers including Tentworld and Snowy’s.
    Links from the episode:
    Flowbee
    Bunnings
    Amazon
    A Short History of Nearly Everything by Bill Bryson
    Four Brothers And A Hot Tap: The Joolca Story | #183
    Questions answered in the podcast:

    What is the weirdest thing you’ve ever bought online? Who is your favourite retailer? Which retail fad do you wish was history?Can you recommend a book or podcast that our listeners should immediately get into? Finish this sentence.  The future of retail is… 
    This episode was brought to you by…
    eSuite
    About your co-host: Maciek Slodyczka from Joolca
    Mac founded Joolca eight years ago in his garage, stumbling across the idea while refurbishing used gas appliances. Today it has become an international brand selling ‘home comforts’ to outdoor adventurers all across the world. Early along the journey, Mac had convinced his three brothers to join him for the ride and together they’re seeing how far this little Aussie family business can go.
    You can contact Mac at LinkedIn
    About your host: Nathan Bush from eSuite
     
    Nathan Bush is a digital strategist, Co-founder of eCommerce talent agency, eSuite and host of the Add to Cart podcast. He has led eCommerce for businesses with revenue $100m+ and has been recognised as one of Australia’s Top 50 People in eCommerce four years in a row. You can contact Nathan on LinkedIn, Twitter or via email.
    Please contact us if you: 

    Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart better
    Email hello@addtocart.com.au We look forward to hearing from you!


    Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

    • 7 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

Kiriath13 ,

Best of the Aussie eCommerce Scene

Coming from the world of US ecommerce, I was looking for a podcast to help me bone up on the local Australian ecommerce

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