23 min
Andrew Nelson, Co-Founder, AFFINITY OS. Measuring NPS and eNPS Leads to AFFINITY and Long-Term Financial Results AFFINITY Podcast | People First, Always.
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- Business
In this episode, we welcome our first guest, Andrew Nelson, a seasoned IT expert, developer, and the co-creator of the AFFINITY OS software platform. We delve into the long-standing friendship and professional journey shared between Andrew and Grant, marked by various milestones in their careers. We further discuss how Andrew has been instrumental in automating numerous processes, turning grand ideas into tangible realities.
Andrew walks us through how he conceived the idea of AFFINITY OS, which was born out of the COVID-19 crisis and Grant’s best-selling mindful leadership book, “The Affinity Principle.” AFFINITY OS hinges on revolutionizing customer-business communication and feedback collection. As the episode continues, we explore “The Affinity Principle,” understanding its genesis from a simple concept to an Amazon bestselling book and eventually its transformation into the AFFINITY OS software platform.
Moreover, Andrew elucidates on how AFFINITY OS employs automation to measure and enhance the experience of both the team and customers across multiple sites. The episode further expounds on the importance of sentiment analysis and thematic analysis in enhancing customer engagement and retention.
We dive into the role of strategic initiatives and their potential in enhancing customer experiences and relationships. We unpack the powerful effect of using AFFINITY OS as a tool for communication, notably how it contributes to higher retention rates and an increase in referrals.
As we delve into the topic of utilizing data for business improvement, Grant and Andrew explore the potential of machine learning to create predictive measurements, aiding businesses in their pursuit of growth and customer retention. They highlight how creating stronger bonds with customers and their teams, in line with the 'Affinity Principle', can drive financial outcomes.
This episode further investigates the future of artificial intelligence in predictive spaces, accentuating the importance of Net Promoter Score (NPS) and Employee Net Promoter Score (eNPS) as a useful lead indicator for businesses. The discussion concludes with sharing experiences, appreciating partnerships and hinting at future discussions surrounding proven methodologies and their practical applications.
Whether you're a business owner interested in leveraging technology for better client relationships, or simply curious about the interplay between AI, data, and business growth, this episode is a must-listen.
AFFINITY Podcast: https://grantiangamble.com/affinity-podcast/
"The AFFINITY Principle": https://grantiangamble.com/the-affinity-principle/
AFFINITY OS: https://affinityos.com.au/
Grant Ian Gamble: https://grantiangamble.com/
In this episode, we welcome our first guest, Andrew Nelson, a seasoned IT expert, developer, and the co-creator of the AFFINITY OS software platform. We delve into the long-standing friendship and professional journey shared between Andrew and Grant, marked by various milestones in their careers. We further discuss how Andrew has been instrumental in automating numerous processes, turning grand ideas into tangible realities.
Andrew walks us through how he conceived the idea of AFFINITY OS, which was born out of the COVID-19 crisis and Grant’s best-selling mindful leadership book, “The Affinity Principle.” AFFINITY OS hinges on revolutionizing customer-business communication and feedback collection. As the episode continues, we explore “The Affinity Principle,” understanding its genesis from a simple concept to an Amazon bestselling book and eventually its transformation into the AFFINITY OS software platform.
Moreover, Andrew elucidates on how AFFINITY OS employs automation to measure and enhance the experience of both the team and customers across multiple sites. The episode further expounds on the importance of sentiment analysis and thematic analysis in enhancing customer engagement and retention.
We dive into the role of strategic initiatives and their potential in enhancing customer experiences and relationships. We unpack the powerful effect of using AFFINITY OS as a tool for communication, notably how it contributes to higher retention rates and an increase in referrals.
As we delve into the topic of utilizing data for business improvement, Grant and Andrew explore the potential of machine learning to create predictive measurements, aiding businesses in their pursuit of growth and customer retention. They highlight how creating stronger bonds with customers and their teams, in line with the 'Affinity Principle', can drive financial outcomes.
This episode further investigates the future of artificial intelligence in predictive spaces, accentuating the importance of Net Promoter Score (NPS) and Employee Net Promoter Score (eNPS) as a useful lead indicator for businesses. The discussion concludes with sharing experiences, appreciating partnerships and hinting at future discussions surrounding proven methodologies and their practical applications.
Whether you're a business owner interested in leveraging technology for better client relationships, or simply curious about the interplay between AI, data, and business growth, this episode is a must-listen.
AFFINITY Podcast: https://grantiangamble.com/affinity-podcast/
"The AFFINITY Principle": https://grantiangamble.com/the-affinity-principle/
AFFINITY OS: https://affinityos.com.au/
Grant Ian Gamble: https://grantiangamble.com/
23 min