5 episodes

Kepro is a Beneficiary and Family Centered Care Quality Improvement Organization, also called a BFCC-QIO. This podcast will cover topics that affect people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare journey of you or someone you know. For more information about Kepro, please visit www.keproqio.com.

Aging Health Matters Kepro QIO Communications

    • Health & Fitness

Kepro is a Beneficiary and Family Centered Care Quality Improvement Organization, also called a BFCC-QIO. This podcast will cover topics that affect people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare journey of you or someone you know. For more information about Kepro, please visit www.keproqio.com.

    Senior Health Insurance Assistance Program Organizations (SHIPs) and Medicare Open Enrollment

    Senior Health Insurance Assistance Program Organizations (SHIPs) and Medicare Open Enrollment

    SUMMARY
    As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. 
    This episode focuses on Senior Health Insurance Assistance Program (SHIP) organizations. They offer free Medicare counseling information, unbiased, factual, to everyone on Medicare. This is especially helpful during Medicare open enrollment.
    Kepro welcomes guest Janet Peterson Payne who works for Georgia Legal Services as a certified Georgia SHIP Medicare counselor. Georgia SHIP program for Georgia is administered through the Georgia Department of Human Services, Division of Aging. Georgia SHIP provides free, unbiased and factual personalized counseling to assist Medicare beneficiaries. The SHIP program is the only agency endorsed by Medicare to provide these services.
    For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

    KEY TOPICS
    00:55: Overview, introduction
    04:00: How SHIPs help people who have Medicare
    09:05: Medicare open enrollment
    22:00: Resources

    SUBSCRIBE
    Subscribe to our newsletters: Case Review Connections, On the Healthcare Front
    RESOURCES
    Information about Medicare Open Enrollment
    Find information about your local SHIP: www.shiphelp.orgYouTube Video
    Medicare & You: Medicare Open Enrollment is a video that gives you important information about the Medicare Open Enrollment periodWebsite
    Visit www.Medicare.gov/plan-compare to learn about and compare coverage options and shop for health and drug plans.Telephone
    Call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.Information about Kepro’s free services for people who have Medicare
    Immediate Advocacy: www.keproqio.com/ImmediateAdvocacyInformation for stakeholders: www.keproqio.com/partnersInformation for people who have Medicare: www.keproqio.com/beneMusic: Motivational Upbeat Corporate by RinkevichMusic
    https://soundcloud.com/rinkevichmusic
    Video Link: https://youtu.be/U78mgVaM12M

    • 15 min
    Rural health: things you need to know

    Rural health: things you need to know

    SUMMARY
    As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. 
    This episode will be centered on rural health. One of the things we'll talk about today with our guest is some of the challenges that are unique to people that live in a rural setting and some of the ways that they encounter some of those issues and ways that Kepro can help them.
    For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

    KEY TOPICS
    00:55: Overview, introduction
    04:45 Definition of rural; things that people living in a rural health location have to deal with
    22:00 Resources

    SUBSCRIBE
    Subscribe to our newsletters: Case Review Connections, On the Healthcare Front
    RESOURCES
    Immediate Advocacy: www.keproqio.com/ImmediateAdvocacyInformation for stakeholders: www.keproqio.com/partnersRural health: www.cms.gov/About-CMS/Agency-Information/OMH/equity-initiatives/rural-healthMusic: Motivational Upbeat Corporate by RinkevichMusic
    https://soundcloud.com/rinkevichmusic
    Video Link: https://youtu.be/U78mgVaM12M


     

    • 22 min
    How Kepro’s Free Immediate Advocacy Services Help People Who Have Medicare

    How Kepro’s Free Immediate Advocacy Services Help People Who Have Medicare

    SUMMARY
    As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. 
    In Episode 3, host Scott Fortin, Senior Director, Communications and Outreach at Kepro, is joined by Kim McDonald, Clinical Review Supervisor. If you want to learn more about Immediate Advocacy, a free service for people who have Medicare, you should give a listen to this episode. Scott and Kim talk about what Immediate Advocacy is and give several examples of when to call Kepro and ask for Immediate Advocacy.
    For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

    KEY TOPICS
    00:28: Overview, introduction
    01:40 What is Immediate Advocacy? How can it help people who have Medicare?
    08:40 Examples of when to call Kepro about Immediate Advocacy
    15:50 Resources

    SUBSCRIBE
    Subscribe to our newsletters: Case Review Connections, On the Healthcare Front
    RESOURCES
    Immediate Advocacy: www.keproqio.com/ImmediateAdvocacy
    Information for stakeholders: Working with Our Partners and Stakeholders
    Music: Motivational Upbeat Corporate by RinkevichMusic
    https://soundcloud.com/rinkevichmusic
    Video Link: https://youtu.be/U78mgVaM12M


     

    • 19 min
    How Kepro Outreach Staff Work With Stakeholders

    How Kepro Outreach Staff Work With Stakeholders

    SUMMARY
    As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. 
    In Episode 2, host Scott Fortin, Senior Director, Communications and Outreach at Kepro, is joined by Outreach Specialist, Kia Weaver. The conversation gives an insight into how staff work with stakeholders, including the sharing of information that can be passed along to Medicare beneficiaries.
    For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

    KEY TOPICS
    00:26: Overview, introduction
    02:31: Definition of a stakeholder, how Kepro staff work with stakeholders
    06:00: Overview of Immediate Advocacy services
    11:30: Resources

    SUBSCRIBE
    Subscribe to our newsletters: Case Review Connections, On the Healthcare Front
    RESOURCES
    Information for stakeholders: Working with Our Partners and Stakeholders
    Watch this podcast on YouTube
    Music: Motivational Upbeat Corporate by RinkevichMusic
    https://soundcloud.com/rinkevichmusic
    Video Link: https://youtu.be/U78mgVaM12M
     

    • 16 min
    Overview of Free Kepro BFCC Services for People Who Have Medicare

    Overview of Free Kepro BFCC Services for People Who Have Medicare

    SUMMARY
    As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare. In Episode 1, host Scott Fortin, Senior Director, Communications and Outreach at Kepro, is joined by BFCC Program Director, Cheryl Cook, RN. The conversation gives listeners details about the free services Kepro offers for people who have Medicare to help them exercise their right to high quality health care. For more information about Kepro BFCC-QIO, please visit www.keproqio.com.

    KEY TOPICS
    00:25: Overview, introduction
    02:30: Appeals
    09:00: Quality of care complaints
    15:30: Immediate Advocacy services
    22:30: Information about Kepro BFCC-QIO, website

    SUBSCRIBE
    Subscribe to our newsletters: Case Review Connections, On the Healthcare Front


    Music: Motivational Upbeat Corporate by RinkevichMusic
    https://soundcloud.com/rinkevichmusic
    Video Link:https://youtu.be/U78mgVaM12M

    • 24 min