Ahead of the Curve: A Banker's Podcast

Abrigo

Looking for ideas, tips, and best practices to take your financial institution to the next level? Look no further than this podcast featuring insights from banking leaders and advisors across the industry. We’ll tackle a range of topics — technology implementation, loan grading, banking cannabis, and more to ensure you stay ahead of the curve in this fast-changing environment. This podcast is available on all your favorite podcasts platforms. For more information on Abrigo, head to abrigo.com.

  1. 11/26/2025

    Bringing a fintech attitude to your financial institution (with Gary Fan)

    In this episode of Ahead of the Curve, we sit down with Gary Fan, Chief Operating Officer at Royal Business Bank, to unpack what real innovation looks like inside a modern community bank. With experience spanning fintech, global institutions, and community banking, Gary brings a rare perspective on how regional banks can move faster, differentiate smarter, and still stay grounded in sound risk management. Listeners will hear: Advice for launching new products without massive R&D teamsHow to build strong relationships with regulators early (and why it matters)Where AI and emerging tech actually fit into a bank’s strategic roadmapWhat the next generation of bank leaders and customers will expectHow Royal Business Bank is positioning itself to compete through product design, niche markets, and cultural evolutionIf you’ve ever wondered how a bank can innovate without losing its identity—or how smaller institutions can compete in a fintech-driven world—this episode offers fresh, grounded, and actionable insight. About the guest: Gary Fan is the Chief Operating Officer of RBB, a publicly traded bank with over $4 billion in assets. As COO, Gary leads enterprise-wide growth initiatives, digital transformation, product and service innovation, and strategic M&A activity. He is also responsible for optimizing cross-functional operations and driving continuous business model evolution to stay ahead in a rapidly changing financial landscape. Previously, Gary served as President of Gateway Bank FSB in Oakland, CA, where he successfully led a full-scale turnaround, overseeing all retail and commercial banking units and restoring profitability. His leadership has consistently delivered measurable results across diverse financial institutions. Gary’s career spans senior roles at global financial organizations, including CTBC Bank, where he served as Head of Strategy for North America and Head of Consumer Lending for its U.S. subsidiary. His expertise includes fintech integration, strategic partnerships, market expansion, long-range planning, and organizational restructuring. With P&L responsibility over multi-billion-dollar lending portfolios, Gary has led high-performing teams across Sales, Marketing, Retail and Commercial Banking, Operations, Credit Administration, Finance, IT & Security, HR, Legal, PMO, and Real Estate. His cross-industry experience includes Banking, Fintech, E-Commerce, Manufacturing, and Supply Chain & Logistics. Gary holds a bachelor’s degree from the University of California, Berkeley, and is a graduate of the Stonier Graduate School of Banking at The Wharton School. Helpful links: Read about Royal Business Bank. Learn about how AI integrates into Abrigo solutions: AI solutions for banks

    31 min
  2. 10/31/2025

    Give ideas a seat at the table (with professional innovator and ThinkBIG keynote Kyle Scheele)

    This episode's guest is author, speaker, and "patron saint of crazy ideas" Kyle Scheele. Listen in as he makes the case that creativity at financial institutions isn’t confined to marketing teams—it’s simply problem-solving, and it belongs to everyone at your organization. He shares why “culture eats strategy,” explains the importance of making space for innovation in a traditional industry, and suggests practical ways leaders can experiment to reduce the big risk that all community FIs face: losing customers to more innovative competitors. We'll explore: The risk of losing customers to fintechs and how creativity helps you win trust.“Commit to the bit”: the surprising power of shared enthusiasm to build culture and collaboration.Two questions leaders should ask to unlock hidden solutions already inside the organization.Lightweight systems to surface employee ideas and how strong cultures act like magnets for attracting new talent.About the guest:  Whether he's holding a Viking funeral for the regrets of 21,000 people, hosting the world's first fake marathon, or gaining a million TikTok followers in just 25 hours, Kyle Scheele is always on the lookout for crazy ideas that produce wildly outsized outcomes. Over the last decade, his projects have been featured in prominent outlets Fast Company, WIRED, The Washington Post, Yahoo!, BuzzFeed, UpWorthy, and Goalcast, among others. His videos have been viewed over 250 million times, and he has spoken to hundreds of thousands of audience members across the United States. More than anything, Kyle hopes that his story can inspire others to chase their own crazy ideas and become the people they were meant to be. Helpful links: Read about one of Kyle's projects: Home Run Marathon attracts more participants than Boston Marathon on TikTok - The Washington Post Hear more from Kyle at Abrigo's 2026 ThinkBIG Conference.

    28 min
  3. 06/08/2025

    Tariffs, technology, and trust: Duncan Taylor on the forces shaping community banking

    In this episode of Ahead of the Curve, we discuss the ripple effects of global trade, regulatory shifts, and advancing fraud threats with Duncan Taylor, SVP and Chief Operating Officer of the Washington Bankers Association. Tune in as we explore: How tariffs and international trade tensions are impacting regional and agricultural banksWhat community banks should know about regulatory rollbacks and CFPB scrutinyThe growing risks in fraud and why human nature, not just error, must be addressedHow to prioritize responsible AI, compliance, and customer trust in tech investmentsAbout the guest: Duncan Taylor serves as SVP and COO of the Washington Bankers Association and President of both CareerWork$ and WBA Professional Services, Inc. A seasoned association management leader and not-for-profit consultant, Duncan brings a unique blend of operational expertise and policy insight. With deep roots in the industry, Taylor is passionate about financial education, responsible innovation, and building resilient communities through banking. He’s also a graduate of the Pacific Coast Banking School and a self-professed bank data nerd who loves breaking down complex topics into approachable, actionable strategies. You can hear him talk trivia and show off his history knowledge on the Last Call Trivia Podcast. Helpful links: Podcast: Integrity Solutions: Shaping Future Bankers with Duncan TaylorWebpage: AI solutions and resources for bankersBlog: AI and generative AI use cases in banking: 6 real-world examples

    31 min
  4. 05/05/2025

    Bank spotlight: How self-serve technology and financial literacy programming have paid off for BankFive

    In this episode of Ahead of the Curve, you'll hear innovative ideas on financial literacy programs and leveraging technology for better customer service from Anne Tangen, President and CEO of BankFive. Tune in as we discuss:  How to engage customers in learning about improving their credit The role of financial literacy in getting the right loan products in front of customers What BankFive is doing to improve its customer experience with thoughtfully designed branches  How Tangen and her team have prioritized keeping a human touch in new self-serve technologies and how the investment has paid offAbout the guest: Anne P. Tangen joined BankFive in 2020 as its President and CEO. She has had a long and distinguished career in financial services, having served in various senior roles at Fidelity Investments, State Street Bank, and The Cooperative Bank of Cape Cod. A respected leader in the industry, she sits on several high-profile boards, including the Massachusetts Bankers Association and the Federal Reserve Bank of Boston’s First District’s Community Depository Institutions Advisory Council (CDIAC), which advises the Fed on the local economy, lending conditions, and other issues. In addition, she has been featured in the Boston Business Journal, Banker & Tradesman, and Bloomberg Radio Boston, and as a speaker at the New England Bankers Annual Conference and Future Branches Boston.  Anne is involved in various local nonprofits, including the Alden Pettengill Foundation Board of Argosy Collegiate Charter School in Fall River and the Savings Banks Employees Retirement Association (SBERA). She also serves on the Endowment Committee for the Fall River Historical Society. Helpful links:  Webpage: About | BankFive Webpage: Change Management Services | Abrigo Blog: How accountants can leverage technology to boost client financial literacy, loyalty

    23 min

Ratings & Reviews

5
out of 5
10 Ratings

About

Looking for ideas, tips, and best practices to take your financial institution to the next level? Look no further than this podcast featuring insights from banking leaders and advisors across the industry. We’ll tackle a range of topics — technology implementation, loan grading, banking cannabis, and more to ensure you stay ahead of the curve in this fast-changing environment. This podcast is available on all your favorite podcasts platforms. For more information on Abrigo, head to abrigo.com.