AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040 The Digital CX Podcast

Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS. We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this technology looks like.Topics covered include:Dickey’s long history with AI and his journey from an engineering background into serving customer succ...