AI vs HR: Navigating AI-generated employee grievances

Artificial intelligence is reshaping the way employees are approaching grievances in the workplace.

In this episode, Howes Percival's employment law Partners, Nick Benton and Hannah Ball, discuss the rise of employee grievances drafted using AI tools - often long, complex documents packed with case law and statutory references that can intimidate managers and obscure the path to finding a sensible resolution.

They discuss how to spot an AI‑generated grievance, why AI "hallucinated” or misapplied law creates risk, and why investigating every aspect of an AI-generated grievance isn’t necessarily the best way forward.

You’ll hear practical steps to bring the conversation back to facts: meet the employee early, confirm the complaint in their own words, summarise and agree key issues, and focus investigations on what genuinely matters.

Nick and Hannah also touch on policy updates relating to grievances and AI usage, data protection safeguards when using AI tools, and available training to help HR and managers respond confidently.

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The information in this podcast about legal matters is provided as a general guide only. Although we try to ensure that all of the information is accurate and up to date, this cannot be guaranteed. The information should not be relied upon or construed as constituting legal advice and Howes Percival LLP disclaims liability in relation to its use. You should seek appropriate legal advice before taking or refraining from taking any action.