17 episodes

Hosted by Ben Baldanza - former CEO Spirit Airlines & Seth Kaplan - Transportation Analyst for NPR's Here & Now / former publisher of Airline Weekly. Top stories, discussion, listener questions, and passenger complaints are all addressed head-on in each episode.

Airlines Confidential Podcast Ben Baldanza & Seth Kaplan

    • Business

Hosted by Ben Baldanza - former CEO Spirit Airlines & Seth Kaplan - Transportation Analyst for NPR's Here & Now / former publisher of Airline Weekly. Top stories, discussion, listener questions, and passenger complaints are all addressed head-on in each episode.

    episode017/2020-02-12

    episode017/2020-02-12

    #017 This week: Are American Airlines employees getting too good a deal in the new compensation agreement? Get ready for America's exciting new start-up airline - can it succeed? and in this week's "Fine or Whine" customer complaint segment Ben and Seth seem to be in complete agreement.

    • 31 min
    Episode016/2020-02-05

    Episode016/2020-02-05

    016: This week: The Coronavirus and how it might affect your travel; Is a Southwest safety response concerning?; A listener question about airline regulation; and in "Fine or Whine" a customer complaint about her gift card not being valid.

    • 35 min
    Episode015/2020-01-29

    Episode015/2020-01-29

    This week: Is that poisonous snake really a support animal? (new rules coming); Who should be examining the black box following an incident? How much profit does an airline make from each flight? "Fine or Whine?" listener complaint segment: How come there's no window next to my window seat?

    • 28 min
    Episode014/2020-01-22

    Episode014/2020-01-22

    This Week: Does Boeing need to change their aircraft branding? How do low cost airlines keep the cost low? A customer complaint begs the question...When does it make sense for you to purchase frequent flyer miles?

    • 37 min
    Episode013/2020-01-15

    Episode013/2020-01-15

    This Week: Tips on what to look for if an airline might be going out of business; Will the Iran situation affect air travel? How do airlines decide which flights to cancel? Customer Complaint: Did the credit card holder deserve to get charged for bags? Find out in "Fine or Whine".

    • 44 min
    Episode012/2020-01-08

    Episode012/2020-01-08

    This Week: Do frequent fliers increase the carbon footprint? High vs Low cost airports, what is the Airline Rat Pack, a customer complaint (about Spirit!)"fine...or whine?"

    • 37 min

Customer Reviews

jgsjgsjgd ,

Jgsjgs

Excellent discussion of the always interesting airline business !

Brian60657 ,

Pretty basic info

If you’re a frequent traveler, you probably won’t learn anything new. Also, Ben Baldanza spews nothing but corporate PR speak. For example, he defends baggage fees as though they lead to lower fares, since passengers only buy what they need. Maybe I missed it, but when airlines introduced baggage fees, I don’t think every fare dropped by $25????

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