26 min

EP 36 - Eric Troutman - TCPA World All Things Telesales

    • Marketing

SUMMARY SHORT VERSION
Class action Defense Lawyer, known for his work on Telephone Consumer Protection Act Litigation and Compliant, Eric Troutman talks best practice for following up with leads and minding the laws in place to protect client’s rights. He delves into attending TCPA summits and adjusting to the changes the workforce is seeing in light of COVID-19
QUOTES
Just because you are small, doesn’t mean you are immune from liability. – Eric Troutman Get yourself a lawyer, make sure that you understood everything before you start making phone calls - Eric TroutmanKEY POINTS
The impact of laws and regulations on tele-sales and (TCPS, FCC)Express written consent, following up with leads, and staying within TCPA & TSR requirement and restrictionsWhen to worry about TSR 90 days customer contact windowDNC, Scrub technology, and Blacklist Alliance Time as a TCPA AttorneyThe Stoops CaseWhat are the proper actions to take in tele-sales?This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 
You can learn more about Balto HERE
Read a case study HERE 
Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 




Follow Eric Troutman
Website: https://tcpaworld.com Website: https://www.squirepattonboggs.com/en/professionals/t/troutman-eric-j Podcast: https://tcpaworld.com/podcast/ 

SPONSORED BY 
www.convoso.com


Support the show (http://www.allthingstelesales.com)

SUMMARY SHORT VERSION
Class action Defense Lawyer, known for his work on Telephone Consumer Protection Act Litigation and Compliant, Eric Troutman talks best practice for following up with leads and minding the laws in place to protect client’s rights. He delves into attending TCPA summits and adjusting to the changes the workforce is seeing in light of COVID-19
QUOTES
Just because you are small, doesn’t mean you are immune from liability. – Eric Troutman Get yourself a lawyer, make sure that you understood everything before you start making phone calls - Eric TroutmanKEY POINTS
The impact of laws and regulations on tele-sales and (TCPS, FCC)Express written consent, following up with leads, and staying within TCPA & TSR requirement and restrictionsWhen to worry about TSR 90 days customer contact windowDNC, Scrub technology, and Blacklist Alliance Time as a TCPA AttorneyThe Stoops CaseWhat are the proper actions to take in tele-sales?This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 
You can learn more about Balto HERE
Read a case study HERE 
Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 




Follow Eric Troutman
Website: https://tcpaworld.com Website: https://www.squirepattonboggs.com/en/professionals/t/troutman-eric-j Podcast: https://tcpaworld.com/podcast/ 

SPONSORED BY 
www.convoso.com


Support the show (http://www.allthingstelesales.com)

26 min