71 episodes

Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience and AI best practices with thought leaders and industry experts.

Conversations That Matter, a podcast from Uniphore Uniphore

    • Business
    • 5.0 • 25 Ratings

Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience and AI best practices with thought leaders and industry experts.

    It’s About The People - Diana Deibel - Conversations That Matter - Episode # 68

    It’s About The People - Diana Deibel - Conversations That Matter - Episode # 68

    Joining the show this week is Co-author of Conversations with Things, and Chief Design Officer at Grand Studio, Diana Deibel!

    • 37 min
    Shaping The Future Of Uniphore Podcasts

    Shaping The Future Of Uniphore Podcasts

    • 3 min
    Start With The Problem - John Ward- Conversations That Matter - Episode # 67

    Start With The Problem - John Ward- Conversations That Matter - Episode # 67

    Joining the show this week is Global Head of Customer Experience at Cigna, John Ward!

    • 35 min
    Understanding Your Customer’s Journey - Suzanne Knight - Conversations That Matter - Episode # 66

    Understanding Your Customer’s Journey - Suzanne Knight - Conversations That Matter - Episode # 66

    Joining the show this week is a CPG and CX expert. Please welcome to the show, Suzanne Knight!

    • 44 min
    Agent Enablement Before Automation - Matt Dickson - Conversations That Matter - Episode # 65

    Agent Enablement Before Automation - Matt Dickson - Conversations That Matter - Episode # 65

    Our guest this week is Chief Operating Officer at Eclipse Telecom, Matt Dickson!

    • 27 min
    Telling The Story Of Customer Experience - Martijn Franssen - Conversations That Matter - Episode # 64

    Telling The Story Of Customer Experience - Martijn Franssen - Conversations That Matter - Episode # 64

    Joining the show this week is Martijn Franssen.

    • 43 min

Customer Reviews

5.0 out of 5
25 Ratings

25 Ratings

EvanHarris- AI ,

Must Listen

This podcast made a huge difference for me as someone just getting started in the field of conversation design. Not only is it valuable information, but it’s also a window into a really fantastic community of people

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