42 episodes

EyeTalks Radio delivers strategies and techniques for success in the field of ophthalmic practice management through rich content and periodic interviews with subject matter experts on topics of interest to those who run the business side of ophthalmology including: human resources, practice development and benchmarking, government and regulatory compliance, productivity, and more.

ASOA EyeTalks Radio American Society of Ophthalmic Administrators (ASOA), A Strategic Partner of the American Society of Cataract and Refractive Surgery

    • Management
    • 4.2, 6 Ratings

EyeTalks Radio delivers strategies and techniques for success in the field of ophthalmic practice management through rich content and periodic interviews with subject matter experts on topics of interest to those who run the business side of ophthalmology including: human resources, practice development and benchmarking, government and regulatory compliance, productivity, and more.

    Q&A: Optical Operations

    Q&A: Optical Operations

    Exploring ideas to enhance optical operations in an ophthalmology practice, such as discussing the different characteristics of opticals vs. medical practices, suggestions for key performance indicators and how to set sales prices, glasses capture rate, and more.

    • 29 min
    A Guiding Star Is Born— How Adopting a New Approach to Feedback Transformed Our Practice Culture

    A Guiding Star Is Born— How Adopting a New Approach to Feedback Transformed Our Practice Culture

    The “Feedback Is a Gift” mantra’s fresh perspective can take time and effort to develop, particularly for those who have historically avoided potential conflict. Not only did feedback need to be rebranded as a word; we also needed to rebuild trust, understanding, and credibility.
    This episode of EyeTalks Radio is being sponsored by Care Credit.

    • 12 min
    Ready, Set, Know—How We Increased Conversion Rates by Empowering Our Patients

    Ready, Set, Know—How We Increased Conversion Rates by Empowering Our Patients

    We all want to provide our patients with the best possible outcomes. While this starts in assume a more active role, which translates to an increased sense of power. When you give the power back to the patient, it helps us all achieve the goal of 20/happy.

    • 6 min
    Q & A Interview – How to Become a COE

    Q & A Interview – How to Become a COE

    Members of the National Board for the Certification of Ophthalmic Executives (NBCOE), Carole Dumas and Ashlie Barefoot Malone, provide tips on how to become a Certified Ophthalmic Executive. This elite certification promotes excellence and professionalism in ophthalmic practice management.

    • 12 min
    Practicing Intrapreneurship in Your Organization

    Practicing Intrapreneurship in Your Organization

    The next breakthrough solution will not come from doing “business as usual.”
    Imagine the impact you can make from injecting fresh thinking that energizes your patients, colleagues, and your overall organization. Take this opportunity to follow these steps to intrapreneurship and you can dramatically improve your organization—and your future.

    • 7 min
    Training Employees to Create Exceptional Patient Experiences—5 Tips

    Training Employees to Create Exceptional Patient Experiences—5 Tips

    A patient is the most important visitor on the business premises. Patients are doing us a favor by giving us the opportunity to serve them.  If staff are trained in these areas, the overall patient experience will start to get a huge upswing in positivity. 

    • 8 min

Customer Reviews

4.2 out of 5
6 Ratings

6 Ratings

Top Podcasts In Management

Listeners Also Subscribed To