Because Experience Matters with Jack Hanks Jack Hanks

Jack sits down with litigator Galen Hair. He is a Partner with Insurance Claim HQ as well as Hair Shunnarah Trial Attorneys.Galen was brought up in a relatively poor household and took up vocal performance at Boston University in 2003, graduating in 2006. He then went to law school at Tulane University and, in 2008, he received a summer associate opportunity at Ropes & Gray where he had his first taste of the property casualty space.He followed up what he referred to as a grueling experie...

Jack sits down with Latinos En Roofing Founder Amparo Sancen.Amparo worked as a medical assistant for years after moving to the U.S. and was quickly inspired to enter construction after getting to know a number of clients in that industry. With her limited knowledge and lack of resources, she eventually quit her job and made the leap.Within six months, she had learned enough to get into the remodeling business. Eight months later, she forayed into roofing. She made every rookie mistake imagin...

Jack sits down with Heather Hitchcock, Chief Executive Officer at Royal Roofing & Construction of Texas, a woman-owned residential and commercial roofing contractor that services the Greater Houston area.Listen in as Heather reflects on her journey of overcoming personal demons that, until she regained her faith in God, forced her into drink and other self-destructive habits well into her adult life.She talks about how she contemplated thoughts of suicide while sitting in a mental institu...

Jack sits down with longtime friends Todd Stern and Chris Courville to discuss their greatest lessons learned on the journey to establishing their own forensic engineering firms.Todd Stern spent his entire career in the construction industry. In May 2022, he co-founded Orlo Forensics alongside Patrick Snowden, where they specialize in collapse, fire, flood, hail, wind, and disaster investigation and design. They’re brought onsite to complete investigations and compile reports to be submitted ...

In this episode, CEO of Hail 911, Jack Pinsel, talks with Jack about working with family and navigating friendships and business relationships. Jack has served as Hail 911 CEO for over 23 years, and CEO of Elite Call for 24 years.The Jack's share how the industry looks on the inside vs. from the outside, experiencing storm chasing, handing off the business, making an impact on the industry, and goals for 2023, all on this episode of Because Experience Matters.Key Takeaways“Normal people have ...

In this episode, Partner at Green Klein & Wood, John Wood, joins Jack to talk about AI, the idea of humachines, using AI in the claims adjusting process, sustainability, practicing law, and getting John’s advice to his younger self.John is an author, attorney, and educator, and his work has been featured in journals, including the NYE Journal of Law and Liberty and NYU Environmental Law Journal.Key Takeaways“Where machines are highly capable, humans tend to do poorly, and where machines a...