Behind the Review

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.
Engaging and real!
03/25/2021
Emily Washcovick is an excellent host and interviewer. Nice curation of small business owners. It’s so fascinating listening as a customer what business owners think and do in regards to reviews. And over all decisions that they make while running their businesses.
A MUST for business owners and customers…
03/01/2021
Fantastic Podcast that features a variety of business owners and customers. The host, Emily, does a great job of remaining unbiased while speaking to both the business owner and reviewer. The Podcast is a great reminder for entrepreneurs to stay connected with every customer
Great for Entrepreneurs and Small Biz Owners
11/03/2020
I’m a solopreneur and love hearing what Yelp reviewers are happy and not-so-happy with when interacting with small businesses. This podcast helps me keep a lookout for how to make my customers happy... and how to redeem myself and my business when I’ve dropped the ball. Incredible show!!
About
Information
- Channel
- CreatorEntrepreneur Media, Inc.
- Years Active2020 - 2025
- Episodes190
- RatingClean
- Copyright© Entrepreneur Media, Inc
- Show Website
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