3 episodes

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on.

Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.

Behind the Review Entrepreneur Media, Inc.

    • Entrepreneurship
    • 4.9 • 18 Ratings

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on.

Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.

    Purpose Matters

    Purpose Matters

    This week, Chris Goode, founder of Ruby Jean’s—a Kansas City juicery—shares the meaning behind his business and how all of his decisions are anchored by his purpose. Our reviewer, Jes Steinberg, a KC educator, shows us how acting with intention makes all the difference in an experience.

    Ruby Jean's Kitchen & Juicery: https://www.yelp.com/biz/ruby-jeans-kitchen-and-juicery-kansas-city
    Ali Schwartz: https://linktr.ee/alischwar
    Meserole Sound: https://www.meserolesound.nyc/

    • 19 min
    It’s In The Details

    It’s In The Details

    Nic Faitos opened a flower shop after 15 years in finance. Marla Frezza was the lucky recipient of one of Nic’s bouquets. The experience left her compelled to leave a review. We catch up with Nic and Marla to learn about why it’s all “in the details.” Hear how Nic was able to make a lifelong customer out of a recipient.

    Starbright Floral Design: https://www.yelp.com/biz/starbright-floral-design-new-york-6
    Ali Schwartz: https://linktr.ee/alischwar
    Meserole Sound: https://www.meserolesound.nyc/

    • 18 min
    Trailer: Behind The Review

    Trailer: Behind The Review

    It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on.

    • 1 min

Customer Reviews

4.9 out of 5
18 Ratings

18 Ratings

blackeyedsusan23 ,

Great for Entrepreneurs and Small Biz Owners

I’m a solopreneur and love hearing what Yelp reviewers are happy and not-so-happy with when interacting with small businesses. This podcast helps me keep a lookout for how to make my customers happy... and how to redeem myself and my business when I’ve dropped the ball. Incredible show!!

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